FAQs

WHY IS THE PRICE SO DIFFERENT ON SPONSERED WEBSITES THAN THOSE SEEN ON A SOUL TO HEART?

OUR SUPPLIERS SITES OFFER THEIR PIECES ONLY ONE WAY. AS A SEPARATE CHARM OR GIFTWARE. MANY TIMES THIS DOES NOT MEET OUR STRICT QUALITY STANDARDS.

WE SUPPLY OUR OWN BALES ON CHARMS, SO YOU’LL NOTICE WHEN THEY WEAR DOWN; WE ALSO SOLDER ALL BALES AND JUMP RINGS TO INSURE THE UTMOST SAFETY OF THE ITEMS WE SELL; ALL OUR SILVER CHARMS INCLUDE A CHAIN SUITABLE FOR YOUR CHARM TO HOLD IT SECURELY. THIS ALSO ADDS TO THE OVERALL PRICE OF THE ITEM YOU SELECTED. ALL OF OUR SILVER, PLATINUM AND WHITE GOLD ARE RHODIUM PLATED.
WHEN CONVERTED INTO A KEEPSAKE, WE HAVE TO SOLDER AND SEAL THE CONTAINER WHICH IS MADE WITH THE SAME METAL AS THE ORIGINAL CHARM, UNLESS OTHERWISE QUOTED, AS WELL AS A PATENT FEE CHARGED TO USE THIS METHOD OF PROVIDING A CUSTOM MADE PIECE FOR YOUR SAMPLES.

WHAT IS RHODIUM PLATING?

RHODIUM PLATING IS AN EXPENSIVE PROCESS THAT PROTECTS THE ITEM FROM TARNISHING AND GIVES IT A BRIGHT WHITE SHINE.

WHY IS YOUR PATENTED PRODUCT BETTER THAN THOSE ON OTHER WEB SITES?

FIRST, OUR PATENTED JEWELRY CONTAINER ALLOWS YOU UNLIMITED CHOICES AND THE ABILITY TO CREATE YOUR OWN PERSONAL KEEPSAKE. IT COULD BE BY USING ONE OF THE MANY ITEMS ON OUR SITE IN JEWELRY OR GIFT WARE, OR USINGS A PERSONAL PIECE THAT ALREADY HOLDS SIGNIFICANCE TO YOU AND CONVERT IT WITH OUR CONTAINER.

WHY IS YOUR PRODUCT SAFER OR BETTER?

BECAUSE IT’S DESIGN IS COMPRESSION FIT TO BE WATER TIGHT, THEN SOLDERED, TO DOUBLE SEAL THE PRECIOUS SAMPLE YOU SUPPLIED US. WE MAKE SURE TO PLACE SOME SOLID BONE FRAGMENTS WITH YOUR ASHES TO INSURE THE PERSON OR MEMORY YOU LOVE IS REPRESENTED IN OUR PIECES.

THE TRADITIONAL METHOD USED BY MOST COMPANIES, USE A TINY SCREW AT THE BALE OR IN THE BACK. YOU’RE THAN ASKED TO POUR SOME OF THE FINEST ASHES INTO THE VERY SMALL HOLE, WHILE SCREWING AND GLUING IT TOGETHER. THE ISSUES ARRISE WHEN THE GLUE DRIES AND DEGRADES, IT PUSHES THE SCREW OUT.

WHAT IS UNIQUE ABOUT YOUR PATENT?

OUR ADAPTABLE/ADJUSTABLE JEWELERY CONTAINER, WAS DESIGNED TO STAND AS ITS OWN INDEPENDENT PIECE, WHILE CHANGING
IT’S SHAPE, SIZE AND HEIGHT TO ADAPT TO ANY OTHER CHARM OR GIFT WARE ITEM. THIS REMARKABLE ABILITY TO WORK IN TWO DIFFERENT MANNERS HAS REVOLUTIONIZED THE KEEPSAKE INDUSTRY. UNLIMITED CHOICES, COMPLETE PERSONALIZATION OF YOUR MEMORIES TO BE INCORPORATED INTO YOUR OWN UNIQUE PIECE.

WHAT IS THE BEST WAY TO CLEAN SILVER, AND IS IT SAFE TO PLACE IT IN AN ULTRASONIC CLEANER?

ABSOLUTELY DO NOT PLACE ANY SILVER INTO A JAR OF LIQUID
JEWELRY CLEANER. OVER EXPOSURE WILL EAT AT THE FINISH IN SILVER JEWELRY. WE SUPPLY OUR CUSTOMERS WITH A POLISHING CLOTH THAT CAN BE SAFELY USED WITH YOUR ITEM, ONCE WIPED TO A SHINE, RINSE IN LUKE WARM WATER AND DRY WITH A SOFT TOWEL.

YES IT IS SAFE TO PLACE OUR PRODUCT INTO AN ULTRASONIC CLEANER.

HOW CAN A GIFT WARE STATUE BE MADE BETTER?

IN SOME CASES, WHEN THE ITEM WE USE IS VERY HOLLOW, WE FILL IN THE CENTER TO CREATE A STABLE PLATFORM FOR OUR CONTAINER.

HOW IS THE PRICE DETERMINED FOR A PIECE CONVERTED BY YOUR COMPANY?

THE PRICE REFLECTS MANY FACTORS, FIRST THE SIZE OF THE CONTAINER WE USE, THE BIGGER SIZES REQUIRE MORE SOLDER TO CLOSE. SECOND, THE COST OF EACH PIECE BEING USED IN THE PROCESS AND THE CHANGES WE NEED TO MAKE TO PROVIDE A SAFER, BETTER PRODUCT. THIS MEANS PROVIDING A PROPER CHAIN AND SOLDERING ALL OPEN RINGS. ALSO THE DIFFICULTY OF PLACING THE PIECES TOGETHER.

AS YOU CAN SEE IN OUR CATALOG OR BY THE SIZE OF THE INDIVIDUAL ITEMS, LIKE SIZE PIECES WILL COST ABOUT THE SAME.

WHY IF I’M SUPPLING THE PIECE TO BE CONVERTED, IS THE PRICE NOT REFLECTING A STEEP DECREASE?

WHAT WE SUBTRACT IN USING OUR CUSTOMER’S ITEMS, IS THE COST OF THE CENTRAL PIECE ITSELF, ALL OTHER COSTS REMAIN THE SAME, AS WELL AS ALL THE LABOR. IN MOST CASES, THE DIFFICULTY OF ATTACHING OUR CONTAINER TO YOUR ITEM REQUIRES A DEGREE OF ACTURACY TO ENSURE THE SAFETY OF THE COMPLETED ITEMS.